Privacy Policy siap46

Siap46 collects your personal information only when necessary to deliver quality services, ensure platform security, and comply with relevant legal requirements. We do not collect any information beyond what is required for platform operations.

Generally, there are two categories of information we collect from users of the siap46 platform:

Information You Provide Directly

• Full name, date of birth, and identification card number (MyKad) for identity verification purposes.
• Active email address and mobile phone number used as the primary communication channel.
• Current residential address for verification and legal compliance purposes.
• Bank account or e-wallet details used for deposit and withdrawal transactions.
• Supporting documents uploaded during the KYC process such as a copy of your passport or utility bill.

Automatically Collected Information

• IP address, device type, operating system, and browser information used when accessing the platform.
• In-platform activity data including games played, wagering amounts, and session duration.
• Cookies and similar tracking technologies to enhance the user experience.
• Complete transaction logs including date, time, amount, and payment method used.

Siap46 uses collected personal information solely for legitimate purposes directly related to platform operations and improving the user experience. We do not use your data for any purpose not stated in this policy without first obtaining your consent.

The following are the primary purposes for which your personal data is used at siap46:

For marketing communications, you may withdraw your consent at any time by contacting our support team or through your account settings.

Siap46 does not sell, exchange, or rent your personal information to any third party for commercial purposes. However, there are limited situations where we need to share your information with certain parties to ensure smooth platform operations and compliance with legal requirements.

Trusted Third-Party Service Providers

Siap46 works with vetted and approved service providers, including payment processors, cloud service providers, and identity verification platforms. All such providers are bound by strict data confidentiality agreements and may only use your data for the designated purposes.

• Payment processors (FPX, Touch 'n Go, GrabPay) receive only the transaction data necessary.
• KYC verification service providers receive identity documents for verification purposes only.
• Cloud service providers store data in encrypted and protected environments.

Legally Required Disclosure

Siap46 may disclose your personal information to authorities if required by court order, statutory provision, or a legitimate regulatory body. In such circumstances, we will notify you where permitted to do so by law.

The siap46 platform uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects anonymous information on how users interact with the platform to help us improve the overall user experience.
• Functional Cookies: Stores user preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Security Cookies: Helps identify and prevent fraudulent activity and unauthorised access to your account.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the siap46 platform.

Siap46 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, including meeting legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

• Active account data: Retained for as long as the account remains active and for a minimum of 7 years after account closure for legal compliance.
• Financial transaction logs: Retained for a minimum of 7 years in accordance with Malaysia's financial regulations.
• Customer support communication records: Retained for 3 years after the last interaction.
• Login and security data: Retained for 12 months for security investigation purposes if required.
• KYC documents: Retained for the period stipulated by the relevant regulatory authority.

As a siap46 member and resident of Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). siap46 fully respects and facilitates the exercise of these rights.

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request prompt correction.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to legal obligations binding on us.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances provided for by law.
• Right to Withdraw Consent: For processing based on your consent, you may withdraw that consent at any time without affecting any processing carried out prior to the withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you believe your data has not been handled properly.

To exercise any of the above rights, please contact the siap46 support team via Live Chat available 24 hours a day, 7 days a week, or through our official email. We will process your request within 14 business days.

Siap46 continuously invests in the latest cybersecurity infrastructure to ensure your personal data is always protected against unauthorized access, loss, or misuse. Our approach to data security is comprehensive and involves multiple layers of protection.

• 256-bit SSL/TLS encryption for all data transmitted between the server and user devices.
• A multi-layered firewall system that monitors and filters incoming and outgoing traffic.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
• Penetration testing is conducted regularly by independent security experts.
• An intrusion detection system (IDS) that monitors suspicious activity in real time.
• Mandatory data security training for all siap46 staff who handle user data.
• Clear incident response procedures to address any data breaches promptly.

Siap46 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technologies used. The date of the most recent update will always be stated at the top of this document.

For significant changes, we will notify members via their registered email or in-platform notifications at least 14 days before the changes take effect. Continued use of the siap46 platform after the amendments take effect will be considered as your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the siap46 Data Protection Officer through the following channels:

• Live Chat on the platform – available 24 hours a day, 7 days a week.
• Email: [email protected]
• The Help section in your account for data-related requests.